Out-Law.com: User experience consultancy User Vision surveyed a cross section of 208 internet users throughout the UK with impairments which affect the way they use the internet, comprising the visually impaired/blind, hearing impaired/deaf, physically disabled, and those with dyslexia/learning difficulties.
Top 5 annoyances
1. Not having in-site search
2. No sitemap
3. No internal page navigation/skip to content/back to top links
4. Pop-ups
5. Inability to change font zie/colour contrast
Top 5 most useful features
1. Having in-site search
2. Having a sitemap
3. Clear, well labelled links
4. Having internal page navigation
5. Ability to personalise page view/font size
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via templaterie blog
